This Privacy Policy explains how Clean Slate processes personal data in connection with its website and move-in and move-out cleaning services in the Milan metropolitan area.
This introduction outlines how the policy is organized and where to find key information.
We use personal data to respond to inquiries, review property details, prepare custom quotes, confirm appointments and access arrangements, coordinate the cleaning visit, complete handover-related communication, process payments, maintain business records, manage website functionality, and comply with legal obligations.
We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, and related administrative functions. These parties act on our instructions or as independent controllers where required by law, and they are expected to handle data in a manner consistent with their role.
We may disclose personal data when required by law, court order, or a lawful request from a public authority. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect our rights, users, or property.
Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion where appropriate, restriction of processing, and objection to certain processing activities. Users may also have the right to lodge a complaint with the competent supervisory authority.
To exercise a privacy right, users should provide a clear description of the request and any details needed to identify the relevant interaction or booking. We may ask for additional information where necessary to confirm identity or to assess the request under applicable law.
We keep personal data only for as long as necessary for the purpose for which it was collected, including booking administration, service completion, accounting, dispute handling, and compliance with legal obligations. When data is no longer needed, it is deleted or anonymised according to our internal retention practices.
The updated version will apply from the date stated in the revised notice. If a change materially affects how personal data is handled, we will take reasonable steps to make the update visible through the website or other appropriate communication channels.
We may collect identification and contact details, property and access information, booking and appointment details, payment-related records, communication content, and condition photos when provided. We also process technical data such as device, browser, and usage information when users visit the website or submit a form.
We receive data from website forms, email, telephone calls, and other direct communications. Some data is generated through the use of the website, including basic technical logs and records of submitted requests, appointments, and service updates.
The website may use strictly necessary cookies, functional cookies, and limited analytics cookies. Necessary cookies support core site functions. Functional cookies help remember choices such as form inputs or preferences. Analytics cookies, where used, help us understand site performance and usage patterns in aggregated form.
Users may block or delete cookies through their browser settings. Where the browser allows it, users can also limit certain tracking technologies. Disabling some cookies may affect website functions such as form submission or preference storage.
Our processing is based on applicable GDPR grounds, including performance of a contract, steps taken at the request of the user before entering into a contract, compliance with legal obligations, legitimate interests, and consent where required. The specific ground depends on the context of the request, booking, or website use.
Where GDPR applies, Clean Slate acts as a data controller for personal data processed through this website and related service communications.
Where the GDPR applies, users may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. Users may also withdraw consent where processing is based on consent, without affecting prior lawful processing.
